G3 Strengthen Buyer Services Team with new Manager

G3 Strengthen Buyer Services Team with new Manager

G3 Remarketing have appointed Russell Gill to the role of Buyer Services Manager.  Gill will head up a newly developed customer support team which focuses on buyer experience and engagement.

G3 have introduced Gill into the business to further enhance their engagement with buyers and help develop their purchasing journey. The company has also restructured their front-of-house team to create two Buyer Services Assistant roles to support Gill, with Sophie Johnson and Louise Chappell becoming part of the new team.

With 15 years of motor industry knowledge prior to joining G3, Gill has most recently been the Group Buyer and Disposal Manager for The Harratts Group.

G3’s Sales and Marketing Director Roger Evans said; “We believe Russell’s hands-on purchasing experience positions him perfectly for this buyer-focused role.  The introduction of the new team shows how serious we are about putting the customer at the heart of the business.”

Evans added; “We believe that by improving the experience a customer has at G3 we strengthen their loyalty to us and in-turn further develop our vendor performance.  Improving both buyer and vendor relations helps us grow as a business and supports our aspirations to become the leading independent vehicle remarketing provider in the country.”

The Buyer Services team’s focus will be to further improve the quality of service it offers throughout the auction process.  Responsibilities will include improving conversion rates for sales, managing G3’s assured program, and driving customer satisfaction initiatives.